Customer service definitely overshadows the food! Waiting several minutes to get a soda refill when there are NO customers at the counter is just ridiculous. It takes a really long time to place your order (add additional time to cook it - which I understand since it's fresh). Food handling - the person cooking & prepping the food, also takes orders and handles money with the same gloves! When we finally got our food, everything was hot. The fries were really good and perfectly seasoned. I ordered a turkey burger, which was moist and also had a good flavor. They offered a free refill on fountain drinks while dining inside, although it may take a few minutes for someone to come to the counter to help you. Overall we were satisfied with our meal. Everything was good, but I doubt I'll wait that long again for a burger.
The owner refused to honor a postmates order that I had for pick up. It was list as restaurant being open at 10 am and at the time of my order was 11:40. I called to ask why my order was not made and the owner said for me to cancel my order and that he wouldn't make my order for the next 10 minutes. This customers was completely unsatisfactory. I will not recommend nor will I order from this terribly black owned restaurant. Terrible customer service!!!!
I've never eaten so many turkey burgers before eating at the Carson location and everyone that I've brought have had the same experience of eating the best burgers compared to other locations. The owners are great as well as the service and the food! My only regret is that if I'm with a group I'm ordering first. Lol Parking: I usually find parking but it may be a challenge for an event
My husband and I visited we ordered 1 double king burgers 1 king combo $34. My husband asked for chili and they were out in the middle of the day.Although they give you a lot of meat it had no flavor whatsoever.Very Limited lettuce,tomato's,Onions and relish my fruit punch was watered down. They charge $2 for chili peppers I was like wow. I believe in giving business a try! but was very disappointed. I wrote my concerns on their IG page but my comments were deleted guess they only looking for positive comments. I will not be visiting again.
Be aware!!!! Do not come to this location I've been to the other location and was way more respectful and actually have everything there I placed my order at 2:47 for pick up I order chili cheese fries and 2 burgers and 2 tacos I was so looking forwards to the chili cheese fries my main reason I went and spent so much money!! I get a text saying I was getting a refund but didn't tell me for what I had to call and ask why they say for the chili cheese fries I asked could I just get a refund for my order because the main thing I was going there for wasn't available I was told no that I could come pick my order up mind you I get there at the estimate time I was suppose to, to receive my order I even asked inside could I get my refund I was told no again because the food had supposedly dropped already mind you I had to wait an additional 20 mins for food I already didn't want anymore moral of the story do not order online if you want to try this place it's a scam!!!!! Paid 41$ for 2 little sliders 2 turkey tacos that was so bland and 2 canned sodas please save your money make it at home taste the same or better!!!
King burgers were huge I was full afterwards. I couldn't finish my fries but I wanted to. Top tier service and I'm glad I went