Franklin Hall

Love the vibe but do NOT use the jukebox. I paid a $1 and my song NEVER played

the absolute WORST & most UNPROFESSIONAL customer service I’ve ever experienced. Came here for the Super Bowl and I politely asked the manager if my group could sit at an empty half of a table that said “reservation 5:30pm”- when I asked it was 6pm. The manager (a male) said “give it 15 more minutes because we have a 45min grace period and come back and see me”. I waited and came back to the bar to speak to them again since no one had showed and was approached by a tall woman with curly hair up in a bun. She proceeded to assault me by profusely tapping my knees(which I had surgery on less than 6 weeks ago) because I was blocking her from crawling under the bar counter to exit the bar instead of using her words and saying excuse me. Then she told me to wait there while she figured it out. I waited and did not see her until about 30minutes later when I had to approach her again to ask about the same table. Instead of getting me an answer she then runs off again and when I asked if we could sit at the table since it was empty and the game was starting she threatens to kick us out. Instead of coming right out and saying the people already sitting on one half of the table reserved the ENTIRE table, she was rude, unprofessional, assaulted me, and threatened to kick us out. This was our first time visiting and it’s sad that we had such a terrible experience. Will not be coming again.

Bartenders are slow, inattentive, and disorganized. Much better options in the D.C. area. Edit: Since customer support is laboring under the delusion that this review was solely penned in response to the SEC Championship fiasco, I feel compelled to elaborate that bartenders at Franklin Hall are slow, inattentive, and disorganized REGARDLESS of the event / game / season. Even if it’s only mildly busy, expect to wait anywhere from 10 - 20 minutes to get a bartender’s attention. This has been the case for 3 years running, and I don’t foresee management changing that anytime soon, based on their responses toward negative reviews. Look elsewhere to enjoy game day.

I like turtles, comfy chairs, wonderful atmosphere

They alright...A fine establishment great for sports.

I come to DC frequently, and this place is a MUST! The food and vibe are ok. What keeps me coming back is the bartender, Ben. You'll immediately recognize him. He's the one with long hair, Auburn hat (his only downfall...Roll Tide), and the absolute best southern accent in DC. His conversations, attention to detail, knowing what I want and getting me to try new things that I find I love, and overall down to earth/welcoming persona is what keeps me coming back. It's a pleasant surprise to find courteous staff in DC. Thanks, Ben! See ya again in January!