Frankie's Downtown

Good food, good portions, prices are great and happy hour menu is all day Tuesday!

Please read before ordering , potential gratuity scam. My wife and I visited this restaurant today, and we asked to scan their online menu. We ordered two burgers, sides, and drinks. The order was placed at 9:50 pm, and my credit card was pre-authorized at the same time. I spent maybe 30 minutes after receiving the food on the table. I asked for the check around 10:20ish, and instead of a paper bill, I was told the total amount. I gave my credit card, and the handheld device prompted me to pay a tip, which I did. I felt some anomaly in the bill, so I asked for a paper bill. After waiting for 10 minutes, I finally received it. I noticed that a 20% gratuity was charged in the initial payment. The server left, and did not return for 10-15 minutes. Finally, the manager showed up, and I asked why they didn’t inform me about the 20% gratuity charge initially. She said all late-night orders are charged 20%. I inquired what constitutes late night, as all transactions occurred after 10. It's not about the order placed, but any invoice raised after 10 attracts an automatic 20% gratuity. Again, I questioned why the handheld device prompted me to pay a tip if gratuity was already included. The manager said that's how late night works. I asked where they mentioned this gratuity in the menu, and she showed me it was on the paper menu, but it was barely noticeable in light yellow under the ambient light of the restaurant. I am doubtful whether employees are really benefiting from this. I wish to take this matter further

Food and service were always good. Staff is friendly. Sometimes the food takes a while though.

They can't keep workers so you won't be getting any food here, just alcohol. They are a bar disguising themselves as a restaurant.

Çok güzel bir yer yemekler gayet lezzetli idi Servisteki Kymberly harika servis yaptı

Horrible horrible I just wen to buy a ice-cream witha chocolate cookie and they take 30 minutes the girl at the bar was very polite and she feel sorry that they take that long just for the ice-cream I told her it wasn't her fault but just unbelievable my ice-cream was all melted it wa my first time buy something there I can imagine how long the take for the other meals to prepare if only for the ice-cream took 30 min