First of all - I will say that this used to be one of my favourite venues in Vancouver. I used to have my birthdays here, and it was the first place I would refer friends and out of towners to when they were looking for a night out. I would say The Fox has not kept up with its competition, both in terms of variation in its late night acts, or in terms of its customer service. On Saturday, March 2nd, I was at the Fox for part of the Let's Hear It showcase/festival. This is an event where guests have wrist bands and are encouraged to see artists at four different venues on Main Street. My friend and I considered checking our jackets, but since their coat check does not include in and out privileges, we decided to leave our jackets on the bench next to the ATMs (risky, I know). Many people had left jackets on other benches throughout the venue. We then went to the front of the venue for a 30 minute set. We went to leave, and out jackets were gone. We were worried someone had stolen them. We went to ask at coat check if somehow they had ended up there, and the rude staff member said yes, staff had brought them over. She would not return our jackets unless we paid the coat check fee. This is just bad business - I have paid for coat check at the Fox and would continue to, but now I don't want to go back. I'm also fairly certain this is a violation of Division 3 of the Business Practices and Consumer Protection Act. https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/04002_00_multi#division_d2e1166 To the Fox - you may want to ensure your business practices are legal and, even if they are, you should treat your previously loyal customers better.
I don’t know why those staff are literally on a power trip treating people like absolute trash for doing nothing. Telling people to leave because they are sitting and resting while waiting for their friends. And then literally refusing access to me when I simply wanted to get my coat to leave. Absolutely disgusting.mind you I was inly SITTING and minding my business …..And after reading reviews it seems like those bouncers love treating people like that.
You would expect them to play music from 2010s during their 2010s night but they were only playing music from 2018. also whenever someone put in a request, the DJ would just disregard what they asked. Also the DJ sucked. worst “club” i’ve visited in years. My friend rented out the upstairs lounge and the bartender was amazing koodos to them. they deserve 5 stars but the club DJ definitely ruins the vibe.