Fluffy Duck Café

I work at the clinic, so this is right across the street. Popped over to do some work over there for a change in scenery. The guy at taking my order was rude and a little snippy. Set my stuff down and open my laptop as he was making my coffee, opened up my laptop and saw their guest WiFi pop up on my available networks. I asked the same guy what the password was. Initially I got no response so I assumed he didn’t hear me. I repeated myself, he said “we’re a food place, we’re not a coffee shop” I responded saying that I noticed their GUEST network on my laptop, ignored again. I have no idea why this man was so grouchy and rude, or why the business wanting to identify as a food establishment instead of a coffee shop has anything to do with WiFi access? Gave 2 starts only because their pastries are beautiful, coffee was mediocre at best. Was kind of dirty in there too, crumbs everywhere, ants on the ground. Would not recommend to anyone due to the horrible customer service. Felt totally unwelcomed and that my business was an annoyance to them.

Very unkind staff. Not recommending unless you have no option.

Beautiful pastries, chai and coffee! Will be back! * I've come here every year the past three years because it's close to the clinic. I've delved into the sandwiches this year, and they are exceptional. I can not recommend this place enough. I'm a pastry chef and baker myself and consider this place a hidden gem for sure. Their quality and technique in their products are truly special! *

Friends are highly recommend this place. I cannot wait to visit since I am a french pastries lover. Cool

One of the worst customer service. Treats the customer like a homeless person. Throws the plate and doesn’t gives the dish in a plate. Makes you wait forever and ignores the customer. There are many other places where the customer service is good. I would strongly not recommend this place. You will feel bad and a n unpleasant experience if you order and eat in this place.

We have been steady customers at the Fluffy Duck since they opened in 2016 until Covid hit & then as most did, we hunkered down, isolated at home trying to avoid the epidemic. So we finally made our way back because the owner & Chef Patissier Ben Woods, A CIA graduate, introduced the Kouign Amann to Cleveland when he opened Fluffy Duck. We were disappointed that it was no longer on the menu except as a special order. We have tried other versions of Kouign Amman at bakeries closer to our home but none compare to Ben's Fluffy Duck creation. We were also surprised to see reviews about the poor customer service as we have never seen that behavior from Ben or his father, Bill. So I felt compelled to write & add my perspective. My father was trained at the Cordon Bleu as a pastry chef & my younger brother was a baker in Europe for several years until he decided training dogs was much easier & allowed him more time to sleep later. Those who choose to bake or cook for others as a profession or avocation do so because their creation, so fleeting unlike material artists, nourishes more than just your body but delights your soul through sight, smell, texture & taste. To accomplish that, you start work @ 0200 every morning, procure fresh organic ingredients, preheat the ovens, prep the pans & baking sheets & if you're making croissants, you're spending 4 hours folding butter into the dough so it comes out light, flaky & multilayered, so thin that it melts in your mouth. It's stressful to recreate perfection every day but that's what Ben & Bill offer us 5 mornings a week. You become invested in your culinary art & temperamental because your standard is so high. When you have a small establishment, you want to be able to offer your dining customers a place to sit. We should be more mindful of others, appreciate how special people are & enjoy Fluffy Duck fare for how wonderful & sublime it truly is. We have enough serious troubles on our planet with war in Ukraine & Gaza, global warming, pollution, poverty & at home with another election fraught with misinformation & few choices. The coffee, chai, pastries & sandwiches at Fluffy Duck cannot be produced like fast food & that's why they are so delicious. The next time you take a bite of something, please reflect on the time & effort it took to get your food from the farm to your table. We are fortunate to have a pastry chef of Ben's caliber & a baker with Bill's experience in Cleveland.

I've been there a few times and I found their food very fresh and delicious. The ham and cheese is quite good. The banh mi is an interpretation and not authentic but it's still quite good. Latte and cappuccino were good too relatively for this area. The older gentleman might be a tad grumpy at times but he was never rude to me and my friend whenever we visited in the morning. If folks understood that this is a small 2-man business running essentially a bakery (not lounge around type café with free Wi-Fi), people expectations would be more aligned and not bashed them for something they're not advertised to be.

Well the old strikes again. Ordered coffee and told in a rude way “we serve food here”. Probably one of the worst service I have ever seen, I guess the guy is just rude to everyone but coffee was good.

Tried to support local but staff was really rude. I wouldn't come here again

Man oh man. I think these gentlemen if i can call them gentleman may need to hire someone for the front register that smiles and wakes up on the right side of the bed. I cant give more then one star even if the food was really good because from the moment i walked in i felt like i was a nuisance. Probably the worst service I’ve ever encountered. Sorry for stopping in and patronizing your business i didn’t mean to burden you.