Flame Broiler

Shrinkflation is powerful here. Costs are up, bowls are smaller, and the portions are becoming disappointing. The regular bowl these days is the same size as the OG kids bowl. I mean, it's still a delicious and filling meal, but it used to be a delicious and filling meal for 2. Their new tagline should be, "Flame Broiler: Lite on Calories, Lite on Value!"

First timer. Ordered chicken bowl with brown rice and veggies

I love Flame Broiler! Unfortunately, this is the location closest to my home. This location is the sketchiest one I've ever seen. The walls are this disgusting lime green color that looks old and grimy. There are a few tables inside, but they're always dirty. So I always order to-go. Except this time... my parents and I were dining here before heading to an event near the Embarcadero so we ate inside (it was cold outside). There was one table for 4 in the whole place and a solo person was sitting there eating. So we huddled around a table for 2 until that lady left. Luckily, I had some wipes with me and I wiped down the table. The woman at the counter got our order wrong. Like really wrong. The three of us each ordered a regular bowl and somehow she rang up two bowls and one plate. We each asked for no onions (something they always ask) and two of our dishes ended up with onions. They had to remake mine because I can't eat onions. I looked at the receipt and she had rung it up wrong. And they somehow added avocado to my dad's dish, but my dad doesn't even like avocado. When I told the woman about it, she acted like we got gifted something for free with the avocado that my dad wouldn't eat. She was like "well, I didn't charge you for it." Uh no, but you also charged us for a plate when I asked for a bowl. Such poor service. I understand that things happen, but she didn't make a whole lot of effort to apologize for her mistakes or for overcharging us. I didn't press the issue because it was only a few bucks difference, but still. I'll still go back to this location (for takeout only!), but I will be scrutinizing what is entered into the register very carefully!

Very good healthy food and good service

It reeked of bleach and yet all the table tops were dirty. Kim didn't take my order correctly and didn't give me the right order number to pick up my incorrect order. I usually love Flame Broiler, but this one is a location I try to stay away from.

It's a nice flame broiler. The woman working the counter was pretty rude though (or tired). She had 3 orders up getting cold (mine was one of them) but instead she just kept taking new orders. I got it to go, so by the time I got home it was barely luke-warm. Also, the Magic Sauce tasted weird here. By far my worst Flame Boiler experience (never had a problem with any other one's. Hey Corporate, please work on making your food taste consistent amongst franchises)