Five Guys

Good food. Nasty soda.

Update from 12/2023 We don’t have burgers a lot but when we do, we used to love this place. Why? 1. Delicious double burgers with so many complimentary topping options! 2. Free peanuts! However, they didn’t do well in our visit today: 1. We ordered 3 burgers, the order taker took down the orders correctly. Each burger was numbered with a tag. They switched the numbers between two of them, and we didn’t realize until we each took a bite. Luckily, we were in the family and didn’t bother us too much, but this is really not a mistake you’d want to make if there are serious allergies (eg mushrooms, etc) 2. For the third order, we ordered A-1 sauce, the order taker noted it but we didn’t get it so we had to go back and ask for it again. 3. All the burgers didn’t have any flavor (are we supposed to as for salt?), and we ended up requesting more A-1, and used it on all 3. 4. The breads became soggy with the way condiments were placed. I think they used to be more thoughtful so this didn’t use to happen All and all, we were a bit disappointed this time :( I hope they can take these comments as a challenge to improve as we used to love this place! ————- My Prior review from 2022 Great burger as always. I usually have a little bacon cheeseburger, the best thing is I get to pick all the toppings I like. They are prompt and friendly. Masks are required but they don’t have the typical floor marking for 6-feet social distancing and people tends stand a little closer than normal. During the pandemic, they don’t have dine in option and for some reason their nice outdoor dining is also closed! We bout some coffee next door and ate at the outdoor dining area next door.

Food was good, but service and execution were lacking. Entered a location with no welcome by the staff, there were only a couple customers in the store(1/2 ppl waiting on food and 1 table with a small family). There were actively 5/6 workers there talking amongst themselves as they work/act busy.. I feel I waited far too long for my online order(for a couple reasons), plus I had to remind the staff I had a milkshake as well. The one employee who spoke with me seemed friendly enough, but I could see the glares by some other employees as I waited. Not a fun feeling when I haven’t don’t anything by order online and even tip y’all . :( very unusual experience, hopefully an anomaly. Thanks for reading.