Ratings of Five Guys

google
Google
4.2
(726 Reviews)

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Location & Hours

Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.

2865 Richmond Ave
Staten Island, NY 10314
Monday
11:00 AM - 10:00 PM
Tuesday
11:00 AM - 10:00 PM
Wednesday
11:00 AM - 10:00 PM
Thursday
11:00 AM - 10:00 PM
Friday
11:00 AM - 10:00 PM
Saturday
11:00 AM - 10:00 PM
Sunday
11:00 AM - 10:00 PM

Recent Reviews

google
Feb 2024
Consistently good food. Workers are very nice and very efficient.
google
Feb 2024
It's an expensive burger but it's the best franchise burger on Staten Island
google
Feb 2024
Placed online order ready for 7:15 arrived at 7:05 said just a moment at 7:20 had to go remind them. They said they had to make the fries. 5 minutes later employee put fries in after talking and socializing with the other employees. Food was cold. Terrible service !! Won’t go back
google
Jan 2024
Didn’t include bacon on my burger and fries were soggy. My experience in a manhattan location was much better.
google
Jan 2024
I asked for a burger wrapped in lettuce and what I got was a lettuce wrapped in veggies!!!!
google
Jan 2024
Burgers cool, service cool, atmosphere and vibes cool. $70 for 3 cheeseburgers,2 shakes,hotdog and fries not so cool
google
Jan 2024
TERRIBLE experience walking into this Five Guys. Before even walking into the store I see fog from smoke inside then I walk in and smell burnt fries. I then walked to the pickup location and waited for the employee to finish his task before asking for my order. While waiting I'm watching this guy struggle to open a paper bag and then throws it from frustration, tries again with another bag and it rips when he picks it up. Then he pushes all the pick up orders to the side with more force than necessary for no reason at all. Finally he gets it on the third try and puts the greasy bag inside a bigger bag. The customer before me was even shaking his head in disbelief. I then tell him after he hands someone else their order I am here for a pickup and he just looks at me and says nothing. I wait some more and watch this guy work aggravated walking left to right huffin and puffin trying to figure out what he was doing last. Not sure if this was from the smoke filling up the store, being aggravated or just from years of using his employee discount so I decide to ask a different employee to just give me my food. The first employee bursts out that he needs fries for my order while the trays containing fries had plenty of fries. I respond you could of easily just said so before. I then tell him to just put the fries in the bag since its that simple and he then takes a handful of fries and throws in into my bag and tells me "Take this and don't come back here". I respond Did I do something to you? Another employee comes to calm him down and he starts shouting "you're too impatient." Took more time and energy to do his job the wrong way than the right way. I asked both employees once. The actions of this employee was beyond belief. Even while walking away he was still yelling from across the store with the store full of people including children. I've gone through the process of picking up food plenty of times including at this location and I never had a problem before this. Buddy was having a bad day and took it out on me. If you see this guy turn around and walk out it not worth dealing with psychos making your food.


Frequently Asked Questions

What is Five Guys' rating?
Five Guys is rated an average of 4.2/5 stars across various online platforms.

Nearby Locations

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(347) 695-3274

2865 Richmond Ave, Staten Island, NY 10314