Usually the service here is good but today it was awful. I went to pick up my order I placed online at the cash register and the woman was angrily asking my name, then ignored me when I gave her my name. I saw my order sitting getting cold and I couldn't do anything about it until one of the friendly kitchen staff handed the lady the order. Then the same lady just gave the order to me and walked away without saying anything. I wish I had gotten her name, but all I know is she was wearing a black fabric face mask. I don't know what her problem is, but if you don't like customer service, no one's forcing you to work in that sector.