Ratings of Five Guys

google
Google
4.2
(956 Reviews)
yelp
Yelp
3.3
(65 Reviews)
tripadvisor
TripAdvisor
4.5
(28 Reviews)

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Photos

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Location & Hours

Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.

12820 S Tryon St #150
Charlotte, NC 28273
Monday
11:00 AM - 10:00 PM
Tuesday
11:00 AM - 10:00 PM
Wednesday
11:00 AM - 10:00 PM
Thursday
11:00 AM - 10:00 PM
Friday
11:00 AM - 10:00 PM
Saturday
11:00 AM - 10:00 PM
Sunday
11:00 AM - 10:00 PM

Recent Reviews

google
Mar 2024
They have great burgers and fries. Great place for a quick bite
google
Feb 2024
I love the fries and serving size of five guys , it just better .The only drawback with Five guys is the limited vegan sandwich options .
google
Feb 2024
Always a great experience! Love the burgers, and the fries are awesome! We never pass up a chance to stop at any location.
google
Feb 2024
Burgers are good but the price was entirely too expensive
google
Jan 2024
This location is a hit or miss, and more often miss. The temperature of my burgers have been lukewarm in the past visits, to the point where the cheese isn’t melted, so that tells me it’s not cooked to order or fresh. This last time, I ordered through Grubhub since I had a gift card and didn’t want to drive to the store. That was a mistake. I ordered a cheeseburger, regular fry, and vanilla milkshake. This wasn’t a cheap meal, especially ordering through Grubhub, it was over $30 (including fees, taxes, tip). My burger was not cooked all the way and there were raw spots within the patties…I’m not talking medium or even rare, just raw. It wasn’t cooked thoroughly, which is completely unacceptable. The regular fries barely filled the cup, which I’ve never experienced, I’ve always gotten plenty of extra fries which is something I look forward to at five guys. It wasn’t even the amount of a little fry. My milkshake was basically melted. I immediately called the number on the receipt to inform the restaurant of the issue, apparently there’s an automated system that picks up calls. I left a voicemail about the issues with my order. It’s been weeks and I’ve never received any callback, response, nothing. No apology, no we’ll fix it, not even an acknowledgment of any kind. I was waiting to hear back, but since there is clearly no customer service present, I’m writing this review. Very disappointed that I received raw, non fully cooked meat on a burger for over $13, the stingiest amount of fries for $8, and melted shake for $7. Way too much money and not worth it. I won’t be returning and don’t recommend this location.

Frequently Asked Questions

What is Five Guys' rating?
Five Guys is rated an average of 4.2/5 stars across various online platforms.

(704) 587-9204

12820 S Tryon St #150, Charlotte, NC 28273