Firehouse Subs Victory

My husband and I really like Firehouse subs and order them frequently. But this location has persistent and ongoing problems with staff. They all seem to be under-trained, unmotivated and poorly managed. Today I tried to order a sandwich on the app, to reduce the amount of time it would take, because I had my dog with me in the car and couldn't leave him for long, since it was a warm day. Despite many attempts, I couldn't get the order to go thru on the app, so decided to go in and see if the staff could help. (The problem was that the order wouldn't complete using the reward points I had accumulated.) I stood at the register waiting to be acknowledged while two staff members ignored me in favor of joking with each other. I finally got one's attention, told them the problem I was having, and asked if they could help. They immediately said, "No, we don't know anything about that--you'd have to talk to our manager and she's not here right now." Again, b/c I was in a hurry, I said I'd give up on trying to use my reward this time and just order at the register, and started to give my order. The girl at the register just stood there, and I finally said, "Are you going to put this in the computer?" She reluctantly agreed and I paid for it (which should have been free.) I then took the time to use the restroom and go out to my car to check on my dog to make sure he wasn't overheating. When I came back in and started watching the staff behind the counter, I realized they were still just horsing around and not preparing anyone's food. (Now there were two other people waiting besides myself.) I went up and inquired about my order, only to get a blank look from the guy who was supposed to be making my sandwich. Apparently the paper had run out in the computer, so no orders were actually being printed out! Thru all this, the staff seemed to care less about the people waiting for their food. At this point I had had about enough and went up and suggested that they needed to be working more and talking less. The young man then finally prepared my one sandwich. (One of the other people waiting ended up just canceling their order.) The food ended up being fine, but the experience was terrible, and will definitely make me think twice before using this Firehouse location again.

Awful

I have been to this location 3 times. We went today and in general I would not call it a functioning restaurant. There were 4 people running the place. The three making sandwiches were mostly talking and one of them was on their cell phone for the duration of my stay, while making food. The drink machine was out of all syrups and the drinks were disgusting. The sandwiches were not great and tasted “old” (the only way I can put the taste). Sadly I will probably just stay away for a while.

The night management Erin but especially the entire night staff highlighting Julian from 2/8/24 provided excellent service

To the owner, please shut this location down or bring in a completely new staff that honestly wants to do a decent job. My sub came missing cheese, wasn’t toasted and just sloppily made. The employees at this location aren’t capable of handling a job because they just don’t care, why give them a pay check to do the worst job possible?

The restaurant is disgusting and seems to be poorly managed. I would never sit down and eat in the store, every surface is filthy. My sub had a hair in it - did not even ask for another sub because it took forever and was gross. The restaurant was also filled with smoke?? Love firehouse but this place is grotesque. I will never go back to this location.

This place is disgusting! Manager just sitting on her phone in the dining room while everything around her is a mess!!! Tables all gross, pop dispensary is dirty and disgusting. No kind hospitality, no skills at all in customer service of any of the staff including the manager who sat on phone most of the time. Floors are filthy! profanity and laughs fill the staff side of the place. This place is a joke