Firehouse Subs Tuscaloosa

Always out of product.

Location closed when it said open online. Went up to the door and a woman outside in a car yells out they are closed. Looked like she was waiting on someone inside and they just decided to close up early.

Visited Saturday, Jan. 6, 2024. Terrific employees working the counter! Personable and customer oriented, thank you very much!

My family and I recently dined here for lunch. I must say that the food was exceptional, and I thoroughly enjoyed my meal. What stood out to me the most was the exceptionally friendly and helpful staff.

This was an amazing visit to a sandwich shop. The shop was clean, the food was excellent, and the people making the sandwiches did a fantastic job. The only downside was the cashier. She was lackluster in the fact that she didn't even ask us what we wanted and didn't want on the sandwiches. She looked like she was either too interested in what her earbuds was playing or she was ready to leave. The sandwiches, despite having to pick off onions, was really nicely made. I was very impressed and I will 100% be going back next time the urge for sandwich hits me!

Usually a big fan, but this time not. I waited over 20 min past pickup time for them to call me, as there was no order on the pickup shelf. Meanwhile probably five other customers came in and were in and out, including called for pickup. Finally I went to check with the employee at the register who was looking straight down at her phone and didn't notice me until I said excuse me. She apologized. I asked about my order, and she said it's ready right here. It was on another shelf behind the counter that I couldn't see, while the regular pickup shelf clearly labeled was empty the whole time, and I was never called. So wasted time and food was cold, had to microwave it when I got back to the office.