Firehouse Subs Sterling Commons

Went inside order and they said card or exact change Vegetarian options: Na na na

Super friendly service. Food was not too bad either

I placed an online order to be picked up at 7:35. Hours say open till 8. Arrived at 7:35 and was refused service and the worker was extremely rude.

We walk in the store and 2 kids “attack “ us selling raffle tickets for a football team. These were 2 of 3 kids the manager had at the store. She came to the entrance to give us change for the raffle ticket. After 10 min waiting 4 someone to take our order, I interrupted a young guy, who was helping the manager do inventory. ‍♀️ the 2 females and the male couldn’t figure out what register to use and who to sign in. I ordered a “build your own. I asked if they were going to prepare sweet tea, the manager said no. I was standing waiting to be asked what ingredients I want on my sandwich. The guy gave me my 2 sandwiches, but never asked for what I wanted as ingredients. I asked what he put, he mentioned mustard and onions. I said I can’t eat those. He was gonna remove them, I said please prepare a new one, that one has mustard, that can’t be removed and the onions. He started preparing a new sandwich, and the other lady, not the manager, ask him what he was doing. I was still standing waiting for him to ask me for my ingredients. I did not hear what she had to say, but she was complaining. This second lady, was preparing other clients sandwiches, putting them in the toaster. Her hair was so long it kept getting caught in the bread while she was putting them in the toaster. This is so unsanitary. Also, the bathroom had no paper towels to dry your hands, and the soap dispenser didn’t have any soap either. Half of the tables had chairs on top of them so people would have to take them down if they wanted to sit to eat. This is some thing employees should do, not the customers. While we were eating, about four different customers and families came in. The lady at the register took too long to take their orders, that the family of seven that came in and the other family at four that came in just left. Both sandwiches were great but the attitude of the employees and the lack of attention to the store will not encourage us to go back again. We were planning on catering an event with sandwiches from the store but we prefer to go to Jasons deli to order these.

My wife and i visited and she ordered a salad and i ordered a smokehouse brisket. Took over 20 minutes to get my food and the staff members were either standing around or talking about personal lives. When I asked how much longer. I was told they were waiting on a salad….like how lkng does it take to make a salad!!!

Great service.. very welcoming with the food as well great and choices ..vegan friendly