I won’t be back … The sub was cold.. Dirty store .. In the past I came to this store and food was very good .. Today was terrible .. Fix the issues with this store .. cold sub was nasty.
This is an awesome Firehouse Subs I just wish the staff could learn to smile. I know it isn't a fun job but a smile goes a long way! I'll still give you all 5s because we love Firehouse!
Fast sandwiches, very chatty staff having unprofessional conversations in front of customers.
I had an issue accessing an on-line coupon for a sub. I believe my new Iphone is blocking Google. So I went into the store personally to see if I could still get the special. The manager, Bri, was incredibly kind and helpful. She tried my phone and then hers and ultimately allowed me to order my sandwich through her phone. Such fantastic customer service skills - getting the job done with a very friendly and efficient manner. Truly a gem of a person. And the food was delicious! I will definitely return and will be sure to share my story with everyone I know.
They didn't have my food ready when I told them that I was going to be there and they when they made my sandwich it had nothing on it except for the meat and cheese and I told them I wanted mayonnaise and mustard on it, it was the worst visit I ever had there
Recent food shrinkage and decline in quality leaves this place far from worth the cost. Used to be a great place to get a sandwich, but the last time I ordered a medium sub the sandwich was less than 2/3rds the size of previous orders. I don't mean toppings either; the bread was sized much smaller than the container, which usually perfectly fits the medium. Price was the same though. On top of that, the philly steak tasted like something that had been packaged in a factory and reheated at the store instead of cooked at the store. Very tough and barely any flavor.