Firehouse Subs Mabry Village

Beware! On April 1, I placed an online order for 4 lunches and payment was received. I got a message that the store was closed for repairs and to cancel the order through the app (impossible after payment has been received) or call the store (number has been disconnected). I contacted Customer Service three times and got a scripted “we understand and will make sure the manager contacts you”. No word from the manager so after a week I tried to escalate it. The excuses are more ridiculous each time - we can’t make the manager do anything, we can’t be sure the store is closed (?), rest assured the “right department” is handling this. My favorite response from Customer Service at this $1 billion dollar corporation was today - “I can’t call the Mabry Village store number to verify if they’re open or closed because I’m in Canada and DON’T HAVE THE MONEY to make a call to the US. The latest suggestion was for me to drive to the store and take a picture to “prove” the store is closed and start a new case, twelve days after I started the original one. This is corporate indifference and inefficiency; no one will take responsibility and they are perfectly willing to lose a loyal customer over a relatively small amount that was 100% their fault.

I don't really eat "fast food," but I do like Firehouse. I have never been there when the food wasn't delicious, quick, and who doesn't love supporting a good case. If you like sub sandwiches, I don't think you can beat Firehouse.

Every single time I order take out, it is fresh, ready and on time! I have never had a bad sandwich, nor has anyone made a mistake.

I've been coming to this location occasionally for many years now. My wife and I probably visit every other week. The staff is super friendly and the sandwiches are prepared in a reasonable amount of time and always hit the spot!

Cold Italian, can't go wrong. Do yourself a favor.

It’s always clean and the staff and management are always great

Great service! Pork sandwich is the best !