There was a promotion today that had at least 40 people in the restaurant. The team was calm under the obvious pressure to get everyone's orders together. The woman at the register was very organized and thanking us for our patience. They were clearly overwhelmed yet I appreciate them and their efforts. Please give them many kudos and will return again just to interact with the team as I know they can handle anything. Their names were Nick Sophia and Jared. They're great!
Worker was coughing and sniffing/wiping his nose without covering his mouth or washing his hands while making sandwhiches. Manager didn't say anything.
Subs are good quality and very tasty. They really value customer service.
I visited on the recommendation of a local family member who had raved about it. I had a BBQ sandwich and it was fantastic. Those who hadn't experienced it before kept reiterating "this is way better than Subway." While Subway may have a less expensive sandwich, they don't make an equivalent sandwich. This is on a dfferent (better) level. We'll definitely seek the Firehouse Subs shop out in our home town. Staff were friendly even though the place was busy. It was cool to watch them interating with a kid and providing a firehouse helmet to them and their parent; it evolved to a bonding moment for their family to pretend being fire fighters and make fire truck sounds...a nostalgic moment for me with my kids.
Quick pick up with app, ready when I got there on time
Engineer sandwich is the best!!! Kaia was very professional and helpful! Thank you, we'll be back soon : )