Firehouse Subs Hoover Village

Came in tonight food was great, service not so much short black lady with a cap was very rude just because I asked for a pickle with my order? Probably won’t come back to this location agian.

This is the first time I have been in the new Hoover location since the Firehouse Subs at Patton Creek closed. Very clean, the staff is very friendly, but it can be a challenge to get in and out of the plaza due to the traffic. There was only one person in front of me in line. I was able to place my order to go fairly quickly. I sat down in the lobby and began my wait for my food. Which was a small Italian and a medium Hook & Ladder. For the afternoon, it was busy as five more customers came into the store while I was sitting at a table. After about 15 minutes of waiting I was beginning to wonder where my food was and it was then the lady who was behind me in line was receiving her food mentions to the staff that I was here before her and I was still waiting. Then the couple that was behind me said that there was a bag in the online order stand. Turns out it was mine. Why a take out order is placed into the online order stand is beyond me. The staff did offer to remake my order. I declined as I had already been waiting more than 15 minutes and I didn’t want to wait any longer. The food was still good, but you should keep a watch on the time to avoid this from happening to you.

Clean bathrooms, friendly staff, great service.

The staff is very nice and helpful. Good food and every clean. So glad we finally have one in Hoover!!!

My daughter loves Firehouse Subs so we eat it often. The Hoover location is super close to my house. We were very excited when it opened. Sadly, the quality of their sandwich doesn’t compare to the quality of sandwich at the Homewood location. The bread doesn’t look fresh and is a little tough. I hope you’ll make a few improvements.

Super friendly people working there and good food as always. We love a new firehouse subs close by!

Awful service. Slow. Did not get what we asked for. Placed several orders a head of us. Had to wait 15 to 20 min. Mgr not nice. No sorry for the wait