Firehouse Subs Cascade

Got food poisoning from eating here

Food is always good. One of the best sub restaurants.

went to Firehouse's Cascade location in Grand Rapids last night, arriving at 8:30. The polite server told me only online or Doordash orders were being accepted and would not personally take my order. So, I downloaded their app and made it to checkout, where it said my earliest time for checkout was 10:30 am the following day. Consequently, I couldn't order the food. So, I showed the server the timing issue and asked him again, "can I order from you, we're both right here." He politely responded, "No, you'll have to use Doordash." With no way to easily order, I wished the server a nice weekend and went elsewhere to spend money. Make it easier for your customers to spend money and enjoy a sandwich. I gave one star because the server was kind, but helpless given the store's protocols. Thank you.

Ordered firehouse today in store. My first sub was made wrong, wasn’t offered a refund or an opportunity to fix the sub. Had to wait back in line and pay more money for a second sub, just for that to be wrong too. $30 later and 2 wrongly made subs.

I arrived inside to place an order to go at 8:30pm. When I tried ordering a pizza meatball sub, I was told the meatballs were already put away for the night. Once I finished my order (4 subs), an employee turned out the lights in the dining room and locked the doors. Mind you, this store closes at 9pm. There was still 30 minutes to serve customers. Then, when my order was up I took the bag and and began pulling my subs out just to be sure they were correct before I left. I was told by the same employee that I was not allowed to sit in the dining room because it closed at 8:30. I wasn't planning to sit in the dining room, but if I was, I should have been fine to do so, as the store hours are to 9pm! This store has some very rude and unprofessional employees working the night shift and I will be making a call to the corporate office to share my thoughts with them as well.