Fatburger Lougheed Burnaby

Awesome experience Yammy food Friendly staff

Insanely slow service for not being that busy. To top it all off they got my order wrong too. Burger was overcooked and chewy. Somehow I paid more and got less quality than going to a typical fast food joint.

Food has always been really good and almost worth the exorbitant cost. Quality seems to have taken a nosedive over the last couple of years though. Store is frequently...just dirty and unkempt. Often the garbage is overflowing, dirty tables, sticky floors and so on. The worst part however is the service these days. It is so incredibly slow. Like really, really, really slow, definitely not fast food, regularly wait 15-20 mins for your order, even longer on a couple occasions. Knowing that, I thought I'd order online for pickup right from their own site. When you go to place your order, first they ask for a tip. If I have to come to you and you serve me while I'm standing, you don't deserve a tip, there's no service associated with that outside of cooking the food which is already heavily marked up. But whatever, no big deal, easy enough to nope out on that as everyone should. The real kicker came when I went to pay though. They're trying to charge a service fee for online ordering to pay for the "MOBI HQ" platform. I'm sorry...what? Get bent. That's a cost of doing business that shouldn't be directly passed along to the consumer, but incorporated into the cost of the product. If that's how you want to do business these days, fine. Order cancelled and I won't ever be coming back to this place. We're truly in late stage capitalism. Bring on the Wendy's surge pricing next. What a joke. Franchises owned by the predominant Surrey demographic are legitimately ruining so many places with higher prices(gouging in many cases), smaller portions, terrible quality. On the bright side I save money and eat healthier by not giving money to these types of people.

I think the same sandwich I had before has gotten smaller. Sasauge and egg sandwich. I think the ingredients are not as good ether. They gave us our order without sausage for our take out order, so we had to come back and the put the sausage in. Attached images

Bets burger in the city in my opinion.