Hotspot Hoover

When they first opened they were nice. The food was actually hot and they made sure I was satisfied with my order. The last 2 times I've went were no good. My chicken was hard and room temperature on one occasion. The second occasion which is this last time I went(yes I gave it another chance because anybody can have a bad day) they gave me a salad with nothing but shredded carrots. You literally couldn't see anything but carrots! I explained to them very politely I did not want so many carrots on my salad, and I also complained about the lack of any of the other ingredients i requested. In response to my complaint the young lady at the counter ignored Me completely, took my payment and told me good bye. I will not be going back ever again. Don't recommend. Customer service takes you a long way

The prices online are more expensive than the actual prices in the restaurant. I told the lady who worked there and she didn’t seem to care about the price differences. I do!!! *update* I did go your website to order…that’s where the prices were wrong.

The attitude of each counter/register person is the worst! That's what is hurting the business. Food is usually really though!

Great food. Everything was fresh and food came quick.

Visited Hotspot for their wings and Philly steak. The wings were outstanding, perfectly crispy on the outside and juicy on the inside. The variety of sauces offered elevated the experience, and the option to have them separated kept everything fresh. As for the Philly steak, it was flavorful with tender meat and perfectly melted cheese, served in a toasted roll that added a nice crunch. The service was friendly and efficient. Overall, a great spot for delicious wings and Philly steak, highly recommended!

The place is small but cozy, giving off major chill vibes. The wings were a flavor explosion, crispy and saucy, just how I like 'em. The Philly steak? Oh man, it was like a flavor party in my mouth! And they've got fish too, and it's surprisingly good! Plus, the staff were super friendly and made us feel right at home. If you're after a laid-back spot with killer wings, Philly steak, and fish, this place is where it's at!

The food is incredible! However they don’t put any sort of tinfoil down on the styrofoam containers so it causes the hot food to melt the styrofoam and causes molten styrofoam to get on the food. This has happened every single time too. Food is great but I don’t want to consume styrofoam with my meal.

Great food for a great value!