Eleven Cafē

Very nice little place with great coffee and delicious pastries

I and many of my coworkers often visit Eleven Cafe and I am thoroughly impressed with the quality of their coffee, tea, and other products. The cafe boasts a great selection that caters to coffee and tea enthusiasts alike. The ambiance is cozy, and the overall experience of enjoying a cup of their expertly brewed beverages is delightful. However, my positive experiences are often marred by the owner Q's lack of manners and poor customer service. Unfortunately, the owner's demeanor is far from welcoming, and is evident that he lacks the basic politeness that is expected in the service industry. You can say good morning or thank you and Q will just stare or simply ignore you. While the coffee and products are undeniably top-notch, the overall atmosphere suffered due to the owner's apparent lack of people skills. Interactions with customers should be a pleasant part of the cafe experience, but in this case, it felt uncomfortable and unwelcoming. I sincerely hope that the Q the owner takes the necessary steps to improve his customer service and interpersonal skills or simply apply basic manners. A cafe with such excellent offerings deserves to be complemented by a positive and friendly atmosphere, and addressing this issue would undoubtedly enhance the overall customer experience. Many coworkers share the same sentiment, luckily for Q no other establishment delivers similar quality products in the area, or we would stop patronizing Eleven Cafe.

Great coffee shop. If you have time and love strong coffee, try the Vietnamese coffee.

Barista seemed annoyed when I ordered a Vietnamese Iced coffee and even eye rolled at me. This behavior sounds pretty consistent based on the other reviews.

This place is a lovely little coffee shop with delicious Vietnamese coffee and great prices.

The coffee is very high quality, and the prices are great!

Exemplary customer service! Owner remembers his regulars and their orders. My custom drink is always made to my liking. Highly recommend!