El Pollo Restaurant & Bar

Great Spanish food!

This place will NEVER get my business again and I plan on spreading the word amongst my peers and colleagues. I usually order from here and get delivery. Driving past my husband and I decided to get an order to pickup. When he went inside to pick up our food he stood there with another POC and they were both ignored. No one greeted either of them or asked for their order. After 10 minutes of standing there my husband finally got someone’s attention and said he placed an order. The manager came out to apologize for having paying customers waiting and being ignored by everyone working there. These people will take your money but don’t want you in their establishment. The absolute nerve. And extremely disappointed. This would have never happened in the Bronx.

( 5 stars for attention )…….. I normally don’t write reviews but I really was so upset today. I left a surgery and decided to go to lunch with my friend to eat since we both didn’t eat… the place was busy but there was enough staff too help with the whole place. When I tell you we sat down with soda and waited about an hour for our food and ir was ICE COLD .. mind you.. the food is ready in heated pans. I asked for warmer food she took the food and NEVER brought it back I was sitting there watching my friend eat . We asked for 2 empanadas and the empanadas were hard and definitely not fresh they were so disgusting. We ALWAYS come here this was such horrible service and we will not be coming back. I should of took a picture of how hard and old the empanadas were. We were starving and ate them anyway. Again out of surgery starving. Unbelievable seriously

Very clean

I would give this negative 5 but it seems that people that aren’t Latin you have to wait until the servers feel like serving you.

Family restaurant, kids running around without control screaming and pushing each other leaving garbage all over, table service is next to zero they cater more to the take outs,same table servers are behind the take out line, if you need something you have to get up and ask for it yourself,food is good. Parking: At night there's plenty of free parking, I don't know in the day time.