El Pollo Loco

3.8
(671 Reviews)
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  • Business Photo
  • Business Photo
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Ratings of El Pollo Loco

google
Google
3.8
(671 Reviews)

Happy Hours & Specials

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Photos

  • Business Photo
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Location & Hours

Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.

1702 17th St
Santa Ana, CA 92705
Monday
10:00 AM - 10:30 PM
Tuesday
10:00 AM - 10:30 PM
Wednesday
10:00 AM - 8:30 PM
Thursday
10:00 AM - 10:30 PM
Friday
10:00 AM - 10:30 PM
Saturday
10:00 AM - 10:30 PM
Sunday
10:00 AM - 10:00 PM

Recent Reviews

google
Feb 2024
By far the worst! Food was cold! Chicken undercooked! Costumer service is the worst. I was denied utensils for the chicken bowl I ordered. I don’t recommend this restaurant.
google
Feb 2024
el Pollo Loco has always been a family favorite ever since I was a kid and now at 48 it still is.
google
Feb 2024
I ordered 3 PC I got 2, I order 2 PC churro order , I got none, I asked to increase my order with 2 sides of guac, to which I was told, no orders could be taken at the window because it was already recorded and they have more orders, still LUIS STILL MANAGED TO MISSED THE CHURROS AND AN EXTRA PIECE, on an order that was "" "recorder and ready already" LOL. ZERO SERVICE , WERO KNOWLEDGE, clearly zero TEAM work . Buuuuu
google
Feb 2024
Incomplete order. Wrong food selection, Rude employees lazy employees with zero customers service skills, pretended me to go over again to make a 20 minutes line under the rain because I asked to add EXTRA guac, which the didn't offer like usual , not even to increase sales. Luis , said NO U KNOW U HAVE TO MAKE LINE AGAIN TO ORDER. With that service I was scared to tell him he messed up my order and was incomplete. Lol
google
Feb 2024
Amazing customer service and delicious chicken!! It was very juicy. Always glad to come back to this location
google
Dec 2023
If I could give no stars … I WOULD The last two times I have come here… My food has been horrible. I’m paying nearly $10 and you can’t put the right amount of food on my plate. You give me subpar tortillas with barely any chicken this time. last time I was there I waited 10 almost 15 minutes for my meal, only to have rotten broccoli and barely 2 full pieces of chicken. I WILL NEVER EAT THIS LOCATION I would advise everyone who want EL POLLO loco to go somewhere else because this place obviously does not care about the customer service. They have chose with a smirk on his face in drive thru to give out bad food. 7:45 on Tuesday- 6/6 . Waste of my money!!!!!!!!!!
google
Nov 2023
Great customer service, great food, and it was really fast to get my food, nice attitude from the employees


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