El Pollo Loco

I love it when they give you coupons. Good food, friendly service, fast service!!

This location had had no drinks for almost a month now. Stay away from it unless you don't want a drink with your meal but water. Unbelievable that's company with enough money from charginhihh prices to customers can't fix their machines or can't provide soft drinks. Updated info as ar the end of Dec 2023: They got the drink machine working but now the issue is constant smoke inside the location. I mentioned to management that other locations didn't have the smoke inside and why do theirs? They mentioned that their vent machine wasn't working and expected sometime in January 2024. I told them that it's a hazard with the customers and for their employees to be smelling and not getting proper ventilation. They are lucky the city hasn't shut them down, and that someone hasn't complained.

Went here while I was dashing and was going to take a small break so I ordered some food for my wife and me . Sadly when we parked to eat our food we were missing items causing us to drive all the way back (keep in mind we were the only ones in line and no one inside ) once we arrived to have our order corrected we were rushed as if the gentlemans life depend it on it didn't even let me get a word in but acted as though he heard me once I approached the window he asked again what was the issue(like bro if you had let me speak at the intercom you would know) so I told him our side were incorrect to which he questioned wether I was sure and I said yes I am sure the first time I came you even repeated it back to me 3 times and you still messed up . He said okay and shoved our food at me and I went okay (no biggie) and sat In the parking lot and ate our food and tbh it was great so I will not lie there . Everything was good just customer service needs work . All in all I recommend

The family festival meal was the bomb and at a good price

Mal servicio te dan lo que ellos quieren no lo que les pides