El Pollo Loco

I give this El Pollo Loco location 0 stars. The service was horrible. No customer service at all. I ordered the 8 piece family meal for me and my mom. The lady who said that she is the manager refused to give us our drinks that I paid for. She said it's her policy that I have to wait for my food. I paid almost $40 for a meal and paid additional for drinks. Drinks do not come with their family meal deal. I asked her why did she want to control when we have our drinks. I paid for it. She finally gave us our cups after she argued with me about it. This is so unacceptable. I had very bad experience. Some young kid that was probably about 18 didn't put salsa in the bag with the order for our tortillas. He only gave us green sauce and then he just threw our sides in the bag all sloppy. The coleslaw was spilling out of the container. After our order was ready he was just letting our order sit in the bag for like a extra minute before he handed us our food. The restaurant is disgusting. We didn't want to eat there. I didn't notice how bad the restaurant was until after I ordered my food... I drove there and wanted to dine in but we just decided to get the order to go. We will never eat here again. I wouldn't doubt if this location has roaches. It was just filthy. The Health District should close this location down...or please bring back dirty dining and shut this location down. Store #6019. It was so bad I wanted a refund but didn't want to cause a scene. I explained my concerns to the manager. She said that they are under staffed and she hardly works at that location. She should hire more people or something. There is no excuse for being rude and not cleaning every now and then. It was my first time there but someone else said that the lobby is always dirty at this location. Orders are a priority but your fast food restaurant should be kept sanitized and clean. It was nightmare on Elm Street. Choose a better location. Nobody should ever eat here.

바베큐그릴 치킨요리점

El personal necesitan revisarlo, más de 10 personas tuvimos que devolvernos, nos reservaremos lo que nos hizo la encargada que es una señora mayor mexicana y maleducada! Aparte de que no quiere vender los combos, solo todo lo que pidas aparte. En ningún pollo loco en las vegas hacen eso. Creo que está aprovechándose de cobrar de más. Aparte ese es el único pollo loco donde las mesas siempre están sucias en el de la eastern que la encargada es una señora mayor. Mucho cuidado!

I have always liked this location. I've been here several times over the last 5 years. I've never had an issue with using paper or digital coupons. Food is ready very quickly, staff is cordial, and the eating area always appears clean (I always get the food to go, though).

Yummy Delicious

The most incompetent fast food workers I have ever had the displeasure to be "served by". We live an hour outside of town in Jean. Placed an online order and picked it up. The ENTIRE order was wrong. Not one thing was correct and what's worse, if I wanted to exchange any of it, I'd have to drive an hour back into town, exchange, and then drive an hour back home again. When fast food workers demand $15 minimum wage, I scoff. They make minimum wage mistakes, they should remain on minimum page pay. PERIOD!