If you go inside they generally get my order correct, but in the drive thru they constantly leave items out of my order. Lately chicken is burnt on one side and raw on the other. Seems like someone is always stoned at this location. Always new employees that have no idea what they are doing. I guess weed is legal now so maybe it is ok to get so stoned and screw up peoples food?
All employers are nervous have very bad actitud not good thank you
Food was fine, but the staff seemed to be disorganized and stressed out. The drive thru was busy, but in store was not.
I was looking forward to having pollo loco for lunch before I head to work, I went home and started to eat my burrito and I noticed a fat chunk of pink nasty chicken, I was so disgusted, Thank You Pollo Loco on Avenue J in Lancaster I didn’t even get my green salsa either you guys have some rude cashiers especially Jocelyn 😡😡😡😡
Very clean, food was great 👍
I’m really trying to be kind here and keep from giving this 1 star. It has its good days and bad days. More bad though. There has been multiple times we’ve waited over an hour for two burritos… but what’s even worse is the staff most of the time. Tonight a man named Joseph did not seem very happy in his employment. Working with customers and that depressed to the point where you can’t even say hi to people, or confirm that he understood our order is pretty sad. I don’t know what’s going on in his life, but you may want to check up on him. Or maybe that’s his demeanor? I don’t know.
Food was very well cooked!!!
Quick in and out. Staff always courteous and friendly. Clean and efficient. Nice change of pace for dinner.