As I've come to find, with every visit, the food was great. The chicken was moist and flavorful. Sadly, as I've ALSO come to find, the service at this location is hit and miss, favoring miss. My first visit to this location, was a huge disappointment. They were lacking leadership, the flow of food was so mismanaged, that numerous guests were told the wait would be 30+ minutes(having already waited 15 minutes). The counters were a mess, with trash and receipt slips everywhere. Items were missing from the order, and worst of all, some of the chicken was undercooked. In that case, I spoke with a manager the following day, and she assured me it would be addressed, and replaced the entire order. April 1st(yesterday), I placed a mobile order, specified that I would pickup "In Store", and paid for my order. When I arrived, the lobby was locked, but several employees saw me there, and just waved me off. I held up my phone, showing my order, but they just continued to wave me off. I finally decided to get into the drive thru. When I gave them my order info, the worker asked 'is this really right, you want 3 of one salsa type, and 6 of the other?' I confirmed that, yes, it is correct. She said 'That Many?!?' Now, consider this, I ordered (3) Three Whole Chickens, as well as a 2 piece chicken meal. When I got to speak with the manager, he was very dismissive. He says, oh yeah, our dining/lobby area closes at 9pm. I explained that the lobby being closed, was not the issue, it was the lack of service. They could have, and should have, come to the door, asked what I needed, and moved on, but they never Even tried to help me out find out what I needed. He just kept repeating the same thing about the lobby hours, and seemed to really not care about anything more than getting me to leave. I wish I could give them 5 stars. I also with I could give them zero stars. They deserve the zero stars, and the customers deserve service and food quality worthy of 5 stars.