El Pollo Loco

Excellent service and very helpful

Fast, friendly especially Mikel with excellent customer service.

Drive thru order seems nice. But as you can see after I came home I saw my order was not what I asked for. I ordered the 3 piece meal and asked for the creamy cilantro sauce but didn’t get it with my lunch meal.

Muy agradable lugar para comer

Great customer service. Thank you Mikel.

Esta locación esta muy agradable para comer

Involved in a big screw up and they handled it well. Drive thru stuck for 30 minutes. Person at the window informed me he was a shiftleader of another store and this store didn't train 2 new cashiers so orders piled up. Offered me a burrito for free so kudos to him for making things happen. At least 7-8 cars were stuck the whole time in front/behind and should be very unhappy. But I left this rating because they actually did their best to resolve the situation Would be 1 star if I walked away with nothing. Kind of sucked what was supposed to be a 10min trip to a drive thru ended up being 40 minutes but at least the food was fine and it was free.