El Pollo Loco

Horrible customer service from the cashier.03/24 /24

Lots of choices for whatever you're in the mood for. I ordered the 3 piece chicken with a side salad and broccoli. We also had the double chicken avocado salad. They seemed short-staffed judging by the desperate comments of the girl working the Drive-Thru... That being said, the young man who took our order kept his composure and was very friendly considering. Our food came promptly and everything we asked for was correct.

Best damn chicken I’ve ever had. And Im 56.

I've never had a 100% successful drive through experience at this location. Either something is made wrong, they forget something (usually the case), or the wait is super long. It's not cause they are busy, but because they are slow. On this trip, the soda was out of syrup, so we were served a soda water instead of sprite. It sucks because when the food is good, it's wonderful. The problem is, my wife and I are honestly wondering if at this point corporate has the employees intentionally forgetting items as a cost saving, albeit theft, maneuver. That's how bad it's becoming. At some point it's going to be the last time.