El Pollo Loco

Out of regular Coke , out of Diet Coke, and out of 3 more sodas. Dirty floor, awful music. Tortillas were cold. Salsa spilled on my order. The worst service I’ve ever had at a pollo local. Manager should be fired.

Usually the food is consistent, but this location had very small portions and was out of the basics...tortillas and green salsa. The staff was not fazed at all... sort of "take it or leave it". Maybe I'll give them another try at some later date.

The Chicken-Baja Shrimp Tostada came without the shrimp, the lettuce was wilted, there was an adequate amount of beans and rice, but the sour cream and salsa was just a jesture.

Literally every time I come here they are out of so many things. It doesn’t matter what time of day I come & I order something. they are “out of it”… very disappointed.

They always run out of the basics. I’m surprise they even have chicken. This has happened on several occasions at any time of the day. One time all they had was chicken. No salads, no condiments, tortillas. I went in the morning close to noon and I ordered a double avocado chicken salad and the container it comes in was only filled half way and barely had chicken in it. They should just be called Loco.

The worst pollo loco in our local area. I’ve ordered so many times from this store since I live down the street. In person and on the app & I NEVER get my order right. Something is always missing or incorrect. I just avoid this store now and drive another couple miles to my next nearest one. It’s worth it. I suggest the same advice to anyone reading this.

Unfortunately, the chicken legs and thighs are smaller and can be dry from over cooking or leaving on the grill too long, in hopes of keeping the chicken warm. I have to ask for juicy chicken in the beginning of my order. Otherwise, it's good. All the sides are good. House salsa is okay. Mild. The guacamole salsa is good. The drive through had some issues with reading the right order to the customer, but not checking every side. Therefore, I got another car's order. They probably were offered mine. They were smart to check before they drove off. Unfortunately I did not. I got home and had to eat 2 different sides than I had ordered. Manager fixed it the next day. So, we're all good.

Slowest drive through of any fast food restaurants in the area. Service inside isn't much better. Food and everything else is good.