My Dad was just here with my mom for taco Tuesday recently 6/28/22 ....so first off the food is TEX-Mex not authentic and secondly My daddy got hives from this establishment after eating the ground beef ( he is not allergic to anything but mold!!) which mean that ground beef was old or left out we will not be returning here...make sure to smell your food before eating i wouldnt eant this to happen to anybody else !!! thank you
I'll be honest the food and rinks were fine but the guy that brought our food out lost the spoon of guacamole off the plate on to the back of my wife's shirt. It wouldn't be a big deal but he said nothing and my wife didn't feel it therefore grinding it into her shirt the entire night. Shirt is ruined and it didn't need to be. Speak up, accidents happen, this could've been easily fixed. Now it's a brand new shirt ruined
Not good at all too me now I am sure there is a lot of people that disagree with me. However the most inconvenient part was when I paid the bill. I was giving a $28 tab. Gave the waitress a $50 she came back with a ticket that said $33 ok find she forgot to add my second drink. But come on $50 - $33 doesn't give $6.02. Not completely sure how they do math there but take a look at your bill next time you go there.
Great local spot. Very reasonable priced for enjoyable eating.
This restaurant is excellent. It was my first time and it was awesome 👌 👏. The service was excellent. The fast service amazing. The food was superb. The price unbelievable. I am definitely going back and invite anyone to try this local restaurant.... absolutely amazing.
Declining Service Quality Recently I took my mother out for a lunch to the Acworth El Nopal on Hwy 41 and a male waiter, one who has served us before without issues, was not friendly at all. I attempted to chat with him and asked how his day was going, and he refused to answer and gave me a look as if I was his worst enemy. Everybody has a bad day, right? When he never came back to refill drinks or provide additional services, like asking how things were, I call over a young white 'kid' in a nice collard El Nopal logo'ed shirt and he said he was a manager. I told him of our previous experiences with our waiter and then detailed the issues for that visit. The manager, Jonathan I think was his name, listened and said he would speak with the waiter. I requested that he address the situation in a manner that said, "these customers know how good you have been and a simple apology for poor service this time would be greatly received by them". After the manager spoke with him, he just brought our check, and left, not even a thank you, hope to see you again. Needless to say, he earned no tip that day, the only way to get the point to sink in from my viewpoint. We have been back several times since and not had him as a waiter so all-in-all, things went well. Today, Sunday, 12Jun22, I had the day with my son set aside and we went back to El Nopal. Alina was our waitress and she took our orders, brought us extra salsa and our drinks. From that point forward, for our 45 minute meal, she NEVER showed up again until the end when she brought our bill. Even at the end, with our 5 empty salsa containers, empty chip basket, drained drink glasses and 1/2 empty plates, she never asked if we needed anything else. I requested a to-container and she brought that and started clearing our table; she should have waited till we were gone since she didn't care to service us even in a minimal fashion during our visit. Seems to me to be a spreading issue with service declining to a point they are about to lose our 3-5 visits a month, bit that is fine by me. We are 20% tippers, we understand the wait job is not an easy one, but treat us like these 2 staffers and you get a tip equitable to your efforts for my services. Alina received a 0% tip and a love note from me kindly explaing that her non-existent service level was not what we have experienced as a norm at El Nopal in Acworth, GA, and we hoped she would improve before we returned so we could reward her efforts at a 20% level. Management was not visible during our exit today or I would have spoken to them directly about Alina's poor service, I would like to think I am a familiar face to him, as I have provided face-to-face POSITIVE feedback for other employees to him in the past. I am hoping Alina can take my criticism and improve her services to an acceptable level before we return and are assigned to her station. The food is always good here, that is the main draw, but if service keeps declining, there are 4 other Mexican eaterys within 5 miles of each other, I am happy to drive to feel appreciated.