Einstein Bros. Bagels

Food was good .... help was much to be desired.

They would have received all 5 stars had the person I ordered from displayed some basic customer service skills. She was snappy because I was asking questions about some bagels. She acted like I interrupted her day yet I was the only customer inside. A tip jar…… I did pass this time for obvious reasons. I highly recommend Einstein bagels and I also highly recommend a new or repeat of employee customer service training.

It has great bagels but don't go there on a Monday they had slim pickings at 12:15pm barely any bagels left. I know it's a bakers dozen on Monday, but they missed out on a lot of sales because there was nothing much left. I watched drive thru after drive thru ppl leave because they had a crappy selection. Great bagels the staff seemed burned out or just don't like their jobs.

Their POS was down this morning which made for a slow process, but once my order was in, it was ready really quick and well made. Great job to the team for dealing with such a terrible situation so well. I know I would not have been able to keep it so straight and act so calm.

I am not a review leaving type of person. But when it is bad it's bad! I just ordered a brisket bagel with a couple extras on it which cost extra, a cinnamon roll and a fruit cup. I paid like 40 bucks. I used door dash so delivery fee etc. My meal from here was about 26 bucks. The bagel had barely and I mean barely any brisket on it considering one big chunk was fat then my other couple pieces had meat hard as a rock on it. I paid 18.14 for just the bagel...The photo made it worth paying the money but to my surprise it was not worth it at all! Everything tasted like it was old. Meat tasted old. My cinnamon roll was literally hard as a rock even though the menu states it is ooey and gooey. It was old and stale for sure! The only thing that was enjoyable was the fruit cup. Also door dash came right on time. Has nothing to do with door dashes service. It was all quality of products. I basically paid tons of money for a fruit cup. Very disappointed. Would never order from again probably. Costs way too much money to be given junk/old food.