Einstein Bros. Bagels

Food is great. Atmosphere is great. Service is terrible. I ordered a turkey whatever sandwich, I forget what it was called. It comes with onion and chive schmear, and cucumbers, and comes with chips on the side. I asked to substitute the onion and chive schmear with regular plain schmear. I ordered it with diet coke. They charged me for a bottle of diet coke, instead of asking if I wanted a bottle or from the fountain. (I wanted a cup, from the fountain.) I told them about the mistake, and they allowed me to get a cup of diet coke from the fountain, but they didn't fix the charge. I still ended up paying extra. When I got my food, I looked at it and there were no cucumbers, and no schmear. I brought it back and they added the plain schmear, but said they were out of cucumbers. They should have told me they were out when I ordered it, or at least when they were about to start making it. I really like cucumbers and it was the reason I chose that particular sandwich from the menu. So I took my cucumberless sandwich back to my seat, only to realize they also didn't give me the chips I paid for, so I had to go up and ask for them. Don't go here unless you want to pay for more than what you ordered and receive less than what you ordered.

My first in this store, and had the most amazing experience. Daniel had my mocha ready, delicious and warm as expected. Brandon grabbed the rest of my order, also provided excellent customer service. This guys are spot on the best. Thank you.

Always drama.not easy ordering

I got great service in the morning from Maria and Edwin (not sure if that’s his name lol) very nice and welcoming. Thank you!

If you want awful service and not the bagels you expect this is the place! The cashier (kind of blonde with color contact lenses) was angry and hated being there. I asked for Asiago bagels and she just put whatever was handy in my box. When I asked about it she tells me this nonsense: ‘oh you were pointing at those’ whatever others. She slammed them through the cutter and here’s a pic of how she anger sliced them. Btw, the ‘Asiago’ ones were less dark baked (than my last time) but with barely there cheese ‘burned’ on the bagel. ‘Everything’ bagel next to it has a hint of spices only. See pics. I went at 11 am, no rush hour. Do yourself a favor and AVOID THIS LOCATION, go to South Miami or Doral where staff is nice and bagels are perfect.

I’ve been coming to this place for years but today my experience was not pleasant. My nova lux bagel which i always order was scanty of everything and the bagel was very hard. My husband ordered bacon and cheese with two eggs on a Asiago cheese and again the bagel was hard and it didn’t look like it had two eggs. Will be looking for another bagel place with fresher bagels.

As always an outstanding service and I want to remark the excellent service of the Manager Edwin and one of the employees named Yoanni. My scooped Garden avocado bagel, was prepared exactly the way I wanted. March 16th 2024.