Einstein Bros. Bagels

Someone stole my pick-up order. I had to wait for the order to be remade. I was on a time crunch, which is why I ordered ahead and pre paid. After waiting for my order, I asked for butter for a bagel, and they had the nerve to say we have to charge you. I said even after you allowed someone to steal my order, you can keep that. There is no customer service here. Will not order from this store. Really charge me for butter after all that. Plus, food is sitting on a cart that no one's man's or identifies who is grabbing the order.

The location is hit or miss, more miss though. My orders are almost always wrong. I’m writing this review because I’m pissed. I went there this morning , ordered two Asiago bagels, lightly toasted with cream cheese and bacon, and a medium chai latte with almond milk. The bagels were burnt and there was no cream cheese. I had to throw away the bagel because it was so hard . Very disappointed. I will not be returning.

Whole DoorDash order was wrong.

Service is very slow and unprofessional. One time paid for a coffee around 230pm even though there was none brewed and the canisters were empty. Why did you remove the small coffee option? It still shows up on the website and they can actually ring it up on the register. Seems like a petty grab at forcing upselling

I ordered an All Nighter egg sandwich which was so delicious! And I ordered the strawberry and cream strudel which was soft and fresh. I will be ordering from here again!

It was now the third time my online order didn’t include the chips in a stapled back. This time I looked when I asked I was told that they didn’t know which type of chips I wanted! Clearly in the order it says but ignored me and wouldn’t provide mgr. I also left a message on a 800# and not received a callback. I am presently registered in the app. Just shows you they don’t care. Lucky their bagels are good. As far as the service and care. They fail big time. Sad.

Cashier pulled garbage out bin, touched his hair then handled eggs on the grill and beverage cups. Behind counter filthy even though they were fully staffed. Not sanitary.