Einstein Bros. Bagels

Tables were dirty service was slow and food was not what i come to expect of Einstein bagels. Bagels were not toasted and cheese not melted on my sandwich.

Paid for my meal, and they said due to some problems with the system they didn't receive the payment. The person taking care of my order was very rude, so I asked to speak to a manager. They repeated the same thing as the previous person, and instead placed the blame on me, stating "you should've clicked the tip option sooner" (I couldn't due to the payment processor being hard to reach). So from that point I paid cash. Got my bagel. And I'm currently awaiting my refund. In any case the problem with the payment isn't my concern. My concern is the service I received from both the cashier and manager, that ultimately caused me to have a bad experience. Edit: Still haven't received a response, after I submitted my complaint.

Employee with brown and blonde locs is an idiot. Every time I come here, my order gets messed up.

One thing I cannot stand is pulling up to the drive-in window at an establishment to pay for my order and all I hear is the staff/crew gossiping about someone. Not only was the food I got subpar and overpriced, everything bagel w/ BEC that didn't even have the cheese melted, but I had to hear about the girl whose mom tracks her on a tracking app. How about focus on getting my food together and properly greeting me at the pick up window. Thanks!

Good bagel and coffee. Too much cream cheese on it, though

Good place to get bagels not if you are in a hurry. Little confusing where to pick up and order you have to ask people if they were in line or placed their order.

Although the food is amazing and the bagels are awesome as well. They do not open at 5:30 they open at 7:00am. I would greatly appreciate if they update the hours, I have walked there everyday for about 3 weeks straight and they did not let me in. Just change the sign please . Wheelchair accessibility: There is no ramp just one step to get into the restaurant.

Shop is clean. Service is short staffed, so service is slow but exceptional.