The owner Cameron personally called me yesterday and apologized to me for the poor service by Hector. He offered a complimentary order for the same recipient and he was so sensitive and thorough with the details. It just got delivered and we are so in love with it. The cakes are presented beautifully and taste delicious, the plushy is so cute and perfect size for desk decor, he delivered it on time. Cameron made it and delivered himself. 10000/10 I love Cameron and will totally order from here in the future IF it’s thru cameron or another rep but not thru Hector, he still needs to be evaluated. Thank you so much for this again.
You spend so much for them to get it wrong for Valentines Day. I spent $99 for 12 chocolate covered strawberries and a plushy of 2 sloths hugging each other. I had to change the address at the start of the day, he had interrupted me while trying to give him the information that it was a business, he told me I’d get a notification for the address change but I didn’t so I had to call again to confirm so I was left with worrying about it for half the day. Thankfully enough they did deliver it to the right place…. But then they didn’t give my recipient their stuffed animal, the strawberries were not fully dipped in chocolate, I asked for a refund on missing plushy and they gave it. This is too overpriced and special of a holiday to get messed with and rushed! I know it’s high volume with it being a holiday but slow down, you messed up an order and now have this review. I don’t mind spending money if it’s good service but this wasn’t. Go somewhere else.
So easy to order. Made my GBaby's day all the way in Louisiana.
Thank you so much
Went to the Stephanie location at about 1:30 on a Friday to see if they could make and deliver the Indulgence Platter to a location down the road from them after 4pm that night. They were friendly and helpful and the delivery was made at 4:10ish and looked delicious.
Horrible customer service.
Call corporation and filed an official complaint on the store.
This place is not worth the money. I have been to other edible places that are amazing, not this one. Paid over $200 and picked up flowers and fruit today. The flowers are wilted and horrible. The florist should be ashamed I get better flowers at the grocery store. No pride on their work. Also the entire tray of choc dipped strawberries were not ripe or edible. Please don’t waste your money here! When I called to complain the team members didn’t even try to make it right. Hopefully they will go out of business soon so no one else has to waste their money in the place.
The crew is simply the best!
From the warm smiles and smell of sweetness as We’re greeted to the delicious fruit, Hector and his team seamlessly deliver an amazing experience every time. Thanks guys! See you soon
We Highly Recommend!
Horrible experience! do not buy nothing from them!!!
Received a gift basket gift that was incredible & super fresh! Ordered a gift of flowers and small edible arrangement shortly afterwards for a visiting family member but the flowers were somewhat wilted already upon arrival (only reason for not giving a 5 star review). Could use improvement but otherwise a solid offering & makes for a lovely gift.
Amazing Customer Service! I needed to expedite delivery as a result of an unexpected life event and called the store to request so. They immediately accommodated me, was empathetic, kind and professional. This is my new EA location as long as I’m in Nevada.