Eddie O'Briens Grille and Bar

A group of 8 of us ate there last night. Prior to ordering we asked if the checks could be split amongst us and the server said yes and then took our order. Cooked appetizers came out and the one who ordered a side salad had to wait another 5 minutes. Half of the tables food was served but then it was about another 5 to 10 minutes before the other half was served. I ordered the Cajun chicken pasta but they forgot the cajun....When we were finished she brought the checks and handed them out and informed us that gratuity was already added. They charged every check a 20% gratuity!!! No where on there menu or in their restaurant is it posted that with a group of people gratuity will automatically be added to the bill. Nor did the server inform us prior to ordering. However the only thing the menu did state was that they don't separate checks when the party is larger than 6 people. When I questioned them they only stated that it is their standard practice. My gripe is that people need to be informed of these things or it needs to be posted so people are aware. Also the new standard gratuity is 18% not 20%, which is higher than the 15% it used to be. I am a restaurant manager and have many years of serving experience so I am all for giving servers the tips they deserve, however I will not tip 20% for poor service, and I know many many many people that have the same opinion. This will effect us from returning to your restaurant.

Great atmosphere food is just ok but it works

Beautiful building. Amazing food and service. Plenty of parking and shopping nearby. Highly recommend.

I had thee best carrot cake slice off an amazing dessert list!

Always a great time when we go to the Geneva Eddie O'Briens!