I have only done business there twice for pickup. Both times the food was late. One time the chicken and fish was over an hour late, the next time over half an hour late. Horrible customer service skills the 2nd time. I will not be back.
Update: after giving them years to change/redeem themselves, I tried again. I ordered 60 wings and was given a time to pick them up. I purposely was 10 minutes late, was told I have to wait 15 minutes for my order! Why take online orders if you are going to do this to customers!? Not that I need anything for the inconvenience but nothing was even offered and it's totally their fault! NEVER AGAIN!
Chicken is always good but never ready when place order over the phone
I usually go there for the catfish dinner. I've been pleased most times but lately, I've gotten disappointed because they keep forgetting to add the coleslaw on the side. When it started happening, I started checking the box but there have been times I forgot to do it, and alas, no coleslaw. Last week I tried their lemon pepper chicken but I couldn't finish it because it was TOO peppery. The bread had soaked up some of the pepper as well. I just couldn't eat it and not because it may have felt spicy, but because it was extremely salty.
I'd change the rating because the catfish is good and the dinner combo is mostly good, but if they don't complete their combos or don't check the pepper/salt on their food, I'll have to reconsider coming back.
I would not go back to this location. I was there 2 weeks ago. The young lady didn’t seem to want to acknowledge me when I walked in. She was so into her phone. I gave my order, asked about the restroom and was told to make sure it’s locked when I come out. I went into the restroom. There was no soap. The soap dispenser looked as if it was ripped out. There was no toilet paper and the few pieces of napkins I would not touch. I asked the young lady for toilet paper and she gave me the same type of napkins that was in restroom. They were inappropriate. They are to give costumers with their food. They are not meant to be used in the restroom. They were way too thin. I believe the toilet wasn’t all that great either. I question if the cook or the young lady washes their hands since there’s no soap. The cook was using gloves to cook my food. When I came to see if my order was ready, again the young lady was heavily engrossed in her phone barely acknowledging my return and went right back to her phone as I was leaving and not thanking me for the business.
I wanted to put a small order over the phone this past Friday. The young lady said I would have to do it person. I told her I was 2 min drive away, but she said I had to come in. I decided I would go home and cook the frozen whiting in my car as I know what type of oil I would be using (olive). Though their fish is good, their fish is quite greasy & most likely not healthy oil. I was feeling sick with hunger, but made my way home to cook my own which was better for me.
Rude lady at the front I called my order in 25 minutes before reaching the store I was told 20 minutes & when I got there she put my order in so now I’m waiting 25 more minutes for 30 wings 2 large fries smh