East Bay Deli - Columbia

I ordered my food before the lunch rush, and waited nearly 40 minutes to get my order. By then, I had to run back to my car to get back to work (I was unable to check my order). I requested no cheese on my gluten free sandwich and a plain baked potato. Got back to my desk, and everything was covered in cheese and ham. I have dietary restrictions, so I was not able to eat my $23 meal. Dietary restrictions: Gluten free, dairy free.

My husband and I were at Soda City and out of all the food trucks we passed, we decided to go sit down and spend our money with East Bay Deli. The menu had several options and I had questions. The guy at the register seemed disturbed, so we decided to sit down and look at the menu. I decided on a half soup, half sandwich. We placed our order, paid and waited 20 minutes for a half roast beef sandwich and broccoli cheddar soup for me/ hotdogs and fries for my husband. I asked for the roast beef to be hot, the bread sliver of roast beef that I received under the abundance of lettuce had no flavor, no mayo or mustard and was cold after a 20 minute wait. The broccoli cheddar soup was amazing and was the only highlight of the experience. After sitting and eating for 15 minutes, I asked one of the employees (who told me that I had to build my own sandwich for the half deal) if I could have the code to use the bathroom. She told me I had to make a purchase first. I advised her that I had been in her line about 30 or more minutes ago, placed an order, paid and waited 20 minutes for the slack or then sat at a table in front of the register eating for the past 15 minutes. Now I don't usually play the race or discrimination card, but I really felt it at that moment. In the future, I will purchase food from one of the trucks and eat in the cold before I spend another dime at East Bay Deli...UPDATE, EasyBay Deli replied to my review and. told me to reach out to them by email, I did 2 weeks ago and haven't heard a word back. I guess they wanted to appear to care to the public...@eastbaydeli... I sent an email to the address you provided on 02/01/24, as of today 02/18/24 I have received no response. I guess I'll update this review every 2 weeks until I get one since this is where you seem to respond.

Zaria and Nikki were awesome!

Incredible experience. Super-friendly staff and great environment. Zaria and Nicki were so nice and welcoming!

Awesome experience! Zaria and Nikki were amazing, got all of our food out so quickly. They also have gluten free bread!!

We got our order to go. For my husband, he ordered a pastrami on rye, and it came with chips and a pickle spear. For me, I got the Carolina with no tomato that came with chips and a pickle spear. He got a bottled Sprite, and I got a bottled Coke. I also asked for a salted caramel brownie, which was in a glass case by where you entered the line. The order came out after we were sitting at a booth waiting for about eight to ten minutes. I used the bathroom during the wait, which required a code. I get it, you're trying to cut down on homeless people using the facilities, but this was ridiculous when I had to wait behind two people to get the code from the cashier and nearly had an accident. FYI, I'm homeless, too. I used your bathroom. If I had been embarrassed by having an accident due to my medical issues, I would have taken to every media and social media outlet I could have. Just because my husband and I didn't appear as disheveled as some, everyone deserves respect and consideration. When we got our order, the brownie we ordered and paid for wasn't in the bag. The cashier said, "Oh, you didn't get it? I thought I saw a brownie on your table." How are you going to try to accuse people of trying to get something for free that they paid for? We couldn't have gotten to the brownie unless we were somehow able to reach through glass or if we went behind the counter. So much for "customer service." Don't argue with me when we didn't get the item at all. They had brookies and cookies on the counter, not the salted caramel brownie that I asked for and paid for. While the sandwiches were okay, the lack of condiments on them made them lackluster. Condiments were on the tables but not offered in packets. Pickle spears were stale. My sandwich tasted very much like the same utensil used to spread peanut butter was used to spread the avocado spread or cut the sandwich. They also charge a 3% fee for using a card, and then they ask for a tip. We could have made better at home for over $40. This experience was awful. We won't be going back. Parking: There are parking meters all around here unless you're handicapped, which I thankfully am.

Zaria and Nicki were amazing! great breakfast!

Went to purchase soup no crackers. Returned my purchase. Thank for your kind response. Unfortunately on this day around 1:15 PM the last pack had been giving out before I made my purchase for soup. According to staff they did apologize..