Well hadn't been to Dutch in awhile and just wasn't what it used to be. First needed the app to get my birthday coffee, and my friend who's birthday was 8 days later went and she down loaded the app the day I got denied.. Got her birthday coffee and wasn't asked for the app. Ran poorly. The employees obviously don't know the rules. And it used to have really friendly employees who made you want to come back. I see why my daughter who was a dutch true customer for years daily has now gone to Starbucks! Moscow Dutch not what it used to be..