Dunkin'

Just go anywhere else. ANYWHERE ELSE.

Updated 1/21/2024: OMG…..I’m mean OHH EMM GEE! What a mess, what a total, total disaster. It’s comedic. ; ) After a year I decided to give the Dixie D&D another try. Everyone speaks about how much of a disaster that place is, I wanted to buck the perception. Well, it’s a fail and a big one, fresh faces (apart from 1) different chaos. I visited the place 6 times in the past 10 days and only 2 of those went smoothly. For example, I was third in line and the only reason I moved up was because the person ahead walked out and the person ahead of them walked out. Essentially, the clerk would start taking an order, then randomly walk away, it took 15+ minutes for me to get an order in. Another time: Mid afternoon, ordered a coffee, the clerk poured it, put cream in it, sniffed it, threw it away…..this happened a total of 4 times….yep. Between pours he would randomly walk away or just stand looking into space, taking forever. At the time there was only one other Cust there. I took the latter as a sign and left without the order. Btw, I have never seen more people walk out of anything, fast food chain, movie etc.. Yesterday, Saturday, 8:30am, I walk in, people waiting for food, line to the counter is 4 deep. Busy right? Nope. People were waiting because the employees were arguing behind the counter, there was some sort of confusion about orders and finger pointing was in full swing. I put in my order, well sort of, the clerk kept interrupting me saying ‘wait’ then she go and argue with a colleague and come back, this happened 3 times, I left and went to the Dunkin on Sunrise. By the time I left there was a cluster of people waiting for their orders. From what I saw, the only time the Dixie D&D actually worked like a regular D&D was when the manager was in. Nice lady and she would ask for a review after giving you the receipt. That would explain the stream of positive reviews clashing with the negative ones. That place has huge problems. From my brief revisit I noticed, donut baskets were nearly always empty, regularly mislabeled and not illuminated. Lots of homeless people inside and on the patio, dirty tables etc.. I get it, you don’t want to be insensitive to homeless folks but just keep the tables clean. I’m surprised D&D corporate hasn’t revoked the franchise license because the brand is getting trashed. Ultimately, as a customer it’s not worth the time/hassle for a coffee/sandwich/donut. What gets me is that place could be a total cash cow and good place to work. It’s in Wilton Manors, so the customer base are overwhelmingly nice people, it’s the only D&D in town and more. The potential is lost.

I'm glad I didn't let the 1* ratings sway my decision. I can only imagine if you have had a bad experience that you are way too picky and perhaps just stay home and cook for yourself. I JUST had an order delivered via DoorDash and my package arrived intact and securely packaged. The sausage, egg, and cheese arrived hot and steamy. The 1/2 dz. donuts arrived fresh and moist, and my iced latte was made to perfection. I was so impressed, I had to call Dunkin' and share my experience and initially the young lady that answered seemed apprehensive to hear what I had to say BUT as soon as she realized I was NOT calling to complain, but instead was calling to compliment the order and their employees, her tone changed and she was lovely. P.S. Something I JUST noticed (that makes me know I'm right about the 1* reviewer being "PICKY") is that if you have left a 1* review for this Dunkin', is that the majority of your other "reviews" are 1* and generally beyond the employees control.

Always a good experience.

It’s a convenient small location, nice stuff. Enough tables outside. The only horrible thing is when random pedestrians come to you and start taking. Too many annoying attempts to beg, ask something… No privacy. Other locations no one annoys you like here.

Coffee given to me tasted old. The next I went the back counters were a mess. There was a staff person loading up the bottled drinks and he was talking on the phone really loud. He has really long nails and he broke one. He let out a loud swear. An F bomb and started yelling about his braking a nail like a crazy person. He ran into the back area. The girl behind the counter was completely embarrassed by her coworker. He was completely unprofessional. The work are was a mess. The irl behind the counter muttered that she can’t work like this. I hope this review catches the manager’s attention because your staff should not have to work with people acting so outrageous. Staff should not be on their phones carrying on in conversation like they are in their own living rooms. Customers should be treated with respect. There could have been kids in the store. Management needs to to be on top of this store. It makes the community look bad. This store use to be a nice place to go into. Now they got one door locked and their bathroom is always broken. Stop it with games. Manage the place correctly and be professional.

Nice staff