Dunkin'

God awful wait time in the drive through. Three cars, the lady in front of me ordered an iced coffee. I placed an online order for pickup and I’ve been waiting for 22 minutes and it doesn’t look like I’m getting my order anytime soon

Maybe the staff was having a rough morning. I placed my order at the drive through. I received my breakfast order but was not given or asked for my receipt. When I checked my order I noticed they gave me the wrong order. I went in and asked for a refund and was not given a full refund without my receipt. I had a similar situation at Mc Donald’s. DD you just lost a customer.

This Morning at 6 am I stopped by (went through the Drive Thru) I ordered three dozen assorted donuts and 50 assorted munchkins! I just wanted to thank the team this morning. I drive out of my way to come to this dunkin because the team is SO nice, so friendly every time I do this… which is like once a month! Thank you guys for all that you do. I am buying for my team at First Watch in Westshore and we really appreciate you guys!

I placed an order on the app, I get to the location the employee was nowhere to be found , I greet her when she comes in she doesn't say anything and then I get my drink and it was missing the whipped cream, caramel and drizzle, I guess I was bothering her so I just left at that point it just wasn't worth it.

I had a coupon for a free coffee, the manager didn't gave me the coffee because I didn't have the app but I showed him the coupon.

Terrible service. We bought 2 dozen donuts and spent $25. They gave us 6 wrong donuts and refused to exchange them for the right ones. And the staff was rude about it. Never buy from them again.

I ordered an iced cappuccino and they handed me a white drink with ice in it. I asked if it even had coffee in it and they said yes. I drove off, tasted it and it literally tastes like milk. So I turn back and they said they would make me another. Which, looked exactly the same. I even GOOGLED a picture of what an iced cappuccino looks likee and they continued to argue with me that "the guy that made it before must have given you a double" or "that picture says it has vanilla flavor added" like, what? So, even though I have gotten this drink for the last 10 years, not only in different Dunkin donuts, but different states, AND that I googled multiple picture...I MUST be wrong and have no idea what I'm talking about. You've lost my service there and I hope they get some reeducation on how to make drinks.