Dunkin'

RE: DD at 100 Cambridge in Springfield. I waited and repeated my order several times to the young lady who still got it wrong. What shook my mind was the "Pest" control guy spraying in the area while food is being prepared!! Are you kidding me! I tossed out my drink and food. It made me squirmy to see this happening right infront of me. You have an open area with croissants UNDER the silver metal stand and a guy with a hand carry canister spraying toxic spay. Not to mention the open donuts, muffins, munchkins, that are next in line as he moves his way in that direction. This is something that sb done after hours. Customers do not need to witness this, do better!! I will not be back at this location.

Great service. The employees are great in morning!!

This dunking is better than the ones I usually go to their's friendly & hard workers

The worst Dunkin I’ve ever been too! I was called names and was extremely disrespected. This place is full of people that dont give a damn about their customers NEVER AGAIN!

I like it

By far the most disrespectful customer service I’ve ever seen. My friend and I pulled up to the window to ask for her order due to the fact she is deaf and very independent. When we got to the window the girl explained we can’t order at the window I said “I’m sorry she can’t hear you, she’s deaf” she turns around in frustration and very rudely ask her coworker to take her order because “I guess she’s deaf”! Very unprofessional! And I will say if you don’t like your job please go find another one!

It’s sad to see people hate to work in a time like today. I visit this Dunkin every morning before work. They must not like that I order one drink and a few edible items everyday. Always so rude! If they don’t have what I normally order, they are cutting me off and screaming we don’t have it and won’t have it till we get a truck! They literally put all of our loaded hash browns (3) upside in our bag today, purposely… even found a hair in one of them smh! Never again will I visit this location and I will make sure everyone is aware of this mistreatment and bad customer service here! So unacceptable, actually makes me want to never return to a Dunkin at all and go back to my strawberry açaís.