Dunkin’

The so-called "manager" on staff this morning was an absolute psycho. I waited over 25 minutes for 2 items in a mobile order and when I confronted an employee about it for the second time she proceeded to scream at her employees in front of a lobby full of customers. They were busy so I was trying to be understanding of the situation, but she made me feel so uncomfortable like I was some kind of inconvenience although I was patiently waiting for my order? She got me so worked up that I couldn't even enjoy my food once it was finally ready, instead here I am writing a pointless review because I doubt the establishment will even do anything about it. Thankfully, I'm not from the area and never have to deal with her trashy service again. She is an absolute mess, and she needs to be fired. Those employees don't deserve to be treated like that, and neither do the customers. I know rush hour can be stressful as I used to work at a coffee shop myself, but please go get yourself evaluated, ma'am.

These are the best doughnuts ever!!!❤️ Parking: 2 in Springfield Illinois

I had placed and ordered for pickup later in the day so they could get all the donuts ready beforehand. We knew that the heart-shaped donuts may be out of stock, but when I showed up they had virtually NONE of the donuts we ordered. They were ALL listed as available on the app. We ordered as many non-valentine's day donuts as we could because we knew they'd probably be low. They only had ONE of the donuts we ordered. Instead of alerting me beforehand, they waited until we had gone out of our way to pick them up to tell us that they were out. They should have cancelled the order when it came in, but they instead wasted our time and money. When I asked for a refund I was given a written number to call. I was on hold for 20 minutes, standing in the store. We've been contacted saying that they're gonna try to make things right, hopefully they do but until that happens this review will be staying right here!

Drive thru is almost always packed, but if you order ahead and just do a counter pick up pretty fast. Friendly staff. Must be doing something right, I keep going back.

These are the slowest, most unmotivated employees I've ever seen. Be prepared to wait 20 min for a microwave sandwich when there is no one else there to be served. Go anywhere else but here

The sweet man who was just working, let me try a red velvet donut, after overhearing me tell someone about it, while we waited. What a sweet gesture and it was fresh tasting and amazing! I think my mother, who loved that flavor when she was alive, would have really enjoyed that!! Hospitality is so nice, in such an otherwise cold, impersonal world! Thank you for every little bit of kindness shared. ✨