Dunkin'

The worst hot chocolate, is just warm water with color.

Good people

There was a young lady who worked there who was bringing in a big box of donut boxes through the front door and when she came in she accidentally dropped the boxes. She then started yelling under her breath that no one f’ing helped her to open the door. Me and my friend were sitting next to the door and barley noticed her as it was busy and we were in a middle of a conversation. She then started slamming the donut boxes loudly into the 1 big box right next us as if we were responsible for her mistake. Her other coworker came over to help her and she started telling the coworker that we should have f’ing helped her and that we saw her struggling with the box. I didn’t even notice she came in till she dropped the boxes on the ground! It was very uncomfortable and very rude hearing her curse and blame customers for her dropping something. I didn’t want to escalate the situation by saying anything back because she seemed very upset but me and my friend definitely were bothered by her statements. Maybe if she asked for help someone would have helped her but kindness goes a long way and that was completely inappropriate and not acceptable to start cursing and slamming things down with customers 1 feet away. We ended up leaving not soon after because we didn’t feel comfortable being around someone so hostile over something so little. Learn to communicate better or don’t work customer service. Happened 3/3/24 between 11am-11:30.

Bad service munchkins ugly I had too through them away