Dunkin'

Worst Dunkin Donuts in Rockford. Employees are rude. And will not allow you to order drinks the way you want them or food. They told me I couldn't take the cheese of my sandwich because it was against policy. Wouldn't allow me to add cinnamon sugar on top of my drink. And they usually mess my order up. :( 0/5 go to another other dunkin and you'll have no problems.

So i placed an order not that long ago. My boyfriend went to go pickup our order. Latte machine was broken so we wanted a refund since we were going to go somewhere else and they told my boyfriend they dont know how to do a REFUND. And apparently there was NO MANAGER THERE ON DUTY. Since NO ONE THERE KNEW HOW TO DO A DAMN REFUND. Why have that place open if theres not ONE employee that can do a refund. Now we have to go back tomorrow just to get a refund. RIDICULOUS.

Just left from there and they messed up my order twice ‍♂️☹️ first they gave me a iced vanilla coffee when I asked for hot, then I left and checked it and the hot coffee they gave me was black, ‍♂️ so I went back there to let them know it wasn’t right, at that point I was ready to get a refund.

Super quick drive thru! Ordered ahead and didn't have to wait at all!

2/12/24 N Main St Location - The Donuts were hard & stale and I had to ask for a refund. I kept the French vanilla coffee but it was old & stale & scorched (burnt) tasting. They need to be ashamed of themselves for selling people old a$$ food! Not cool. Not the first time either but it will be the last. No longer going to this location.

Parking: The best coffee I've ever had compared to other places