Dunkin'

Usually no problems but this morning we went in and stood at the counter for 5+ minutes and were only told “we’ll be with you soon” only to wait several more minutes before leaving for another place. Staff was slammed with orders- there were three people working and they were working hard, but we didn’t feel like we were valued.

The manager here is terrible and should lose her job, she's super rude and when there's a problem she tells her employees to figure it out themselves. The food is always stale and old and the wait time for your drink/food is outrageous. I waited 30 minutes for my drink and 10 munchkins. Its atmosphere is always filled with trash and the employees always talk drama about customer. WORST LOCATION IM ROCKFORD. Do NOT recommend. The service here is TERRIBLE. it's crazy how long the lines are just for a drink. Manager should not be a manager.

EDIT: 2 months later and suddenly they can't make changes at the window?? We all forget things once in a while, but even when asking before we got charged, we were told it would be no problem. Got the the actual food window and we were told we would have to drive around to the back of the line for this one item. Idiots. /// This has got to be the worst location in town. Consistently out of in-demand items and will not adjust for demand. Staff are untrained and don't even know their donuts some days. It's absolutely ridiculous. Beyond bad.

Nice place,

They had few people and we waited 20 minutes for 2 drinks

Drive thru

Great coffee & donuts!

Best donuts

just like all them, never have what you want half the time and when they do they don’t make it good. just har to get a refund for two drinks that didn’t taste anything like what it was supposed to