Update. 4/7/2024 This place is horrible. Went there to buy donuts at 7 pm. They had zero donuts....Zero donuts at a donut shop. They close at 8:30 today....why the hell are they even open. This franchise needs to close. They have no regards to people's time ..I shunted my drive to come here to grab donuts and got zero donuts Will not waste my time to come here, unfortunately. I actually like DD and was happy when this place opened here on State Street so close to my work.. *********** Standing out side this Dunkin at 7:41pm and the door is locked...there has been previous occasions of similar experience. Once I went there, and they didn't have ANY donuts....what's the point of being a donut shop when you can't even have the base ingredient.... Really need to up their game.... The other outlet on Riverside is no better either..
This Dunkin always is out of donuts, out of coffee. It seems they do their cleaning around 12-1 pm during lunch hour and their equipment is down. I've been on SIX separate occasions where they said they didn't have coffee or donuts. It was strange.
Nice place to hangout. 2 beautiful girls helped us to serve us the six coffees. They both were helpful and extremely friendly. Would love to go this place over & again.
Great drinks but the service here is horrible. The workers don’t say a word to you at the counter and most seemed unfriendly. Not even a “good day” or “thanks” to anybody. Not to mention I tried to order at the counter but they INSISTED I use the electronic order screens by completely ignoring me at the counter. I wanted to pay in cash but was forced to use my card because of having to order on the screens. I myself am a CSR and a good one, so I know what good customer service is, and these guys don’t have it.
Stopped on the way back to Wisconsin late morning on a Monday. Used the kiosk, but it would not scan my app. I tried multiple times while multiple workers tried to avoid contact. I finally said Excuse Me, the kiosk won't scan my payment. "Yah, it's not working." Really? There were 5 employees doing their best to ignore actually helping anyone.
Bacon is limp as heck some days, coffee is good tho.
Sadly not comfortable, mission personal attention, coffee (just water and sugar) missing donuts, so sad.
Food was awesome,great portions, margaritas are the best