Dunkin'

I went in for a simple small coffee, and had probably the worst costumer experience I've had at a Dunkin'. First it was in January and they had me waiting with my window open in the cold for what felt like several minutes before someone asked me to wait several more minutes, forcing me to keep my window open so that I could hear when they returned. Then I asked for a simple small regular coffee with milk. I had a small gift card someone nicely gave me for the holidays. To make a long story short, they mistakenly charged me for a medium iced coffee (in January?!), offered me options I did not want to pay for, and said that if I wanted a refund I'd have to wait 20 minutes for their manager who is somehow the only person who knows how to refund a gift card, which I had no time for. I realized I had no more time to deal with it and drove off having given them money from my gift card for nothing.

I use to go here almost every day because it’s so close to my house and I love dunkin but every time I went for like 3 weeks straight they didn’t have croissants! I hope they fix their inventory because if they do I would go back!

Order is always incorrect. Ridiculously slow drive through. Go to Starbucks at least they are consistent.

I drive past this place often, wondering what it'd be like if a real mom and pop shop came in and made donuts. Wouldn't that be nice? Anyways I don't think these shops should exist in this place; its taking up prime space that would benefit a local business instead.

Easily the slowest Dunkin I’ve ever been to. I’m writing this in the drivethru, where I’ve been waiting for one car ahead of me to get their order for almost ten minutes. If you have less than a half hour to get coffee, head elsewhere.

My fiancé ordered 2 drinks from the East Ave location tonight, a large black iced coffee and an iced toasted white mocha latte. The workers charged him for 3 drinks - 2 hot lattes and the iced coffee. He tried explaining to the worker that he only ordered 2 drinks and that the latte should be iced. He then yells at the other guy making the drinks should all be iced. So then, the male worker comes back with a tray of 3 drinks with the 2 hot lattes and the iced coffee. He tried explaining AGAIN that this was the wrong order and that the cashier just tried explaining that to the person making the drinks. The worker then responded, "no you didn't ask for iced. This is what you asked for so this is what you get." MIND BOGGLING that the workers are arguing this much about what the order should be when we were the ones that ordered the drinks. Absolutely disgusting. Never going there again even though I live 5 minutes down the road, I will drive out of my way to go to another Dunkin simply because of this horrible interaction.

Rating: ⭐️⭐️⭐️⭐️⭐️ Dunkin' Donuts in 1619 East Avenue, Rochester has captured my heart, becoming the ultimate destination for a weekend treat. Their irresistible hot chocolate and delectable donuts have consistently exceeded my expectations, making each visit a truly delightful experience. The hot chocolate at Dunkin Donuts is nothing short of perfection. With its rich and creamy texture, it warms both the body and soul. Savoring the smooth chocolatey goodness is a heavenly indulgence that I simply can not resist. But let's not forget the star of the show—the donuts! Dunkin' Donuts has truly mastered the art of crafting these delectable treats. Each bite is a burst of flavor and freshness. From classic favorites like glazed and chocolate frosted to unique creations like Boston cream and jelly-filled, their wide variety of donuts ensures there's something for everyone. What sets Dunkin' Donuts in Rochester apart is not only the quality of their offerings but also the exceptional customer service. The friendly and attentive staff consistently greet me with a smile, making me feel like a valued guest. They are always ready to assist in selecting the perfect donut assortment or ensuring my hot chocolate is prepared to perfection. Specially Farhan. The staff (he is from McQuaid students, Farhan) are kind and respectful and also super helpful. I like to come when he is there because he is so sweet and super helpful.

Literally can't get a drink right at this location... Ordered iced coffee 4 Sugar 1 cream. I get one with 4 cream 1 sugar.. they remake and get something with caramel in it on the remake..lol