Ordered at drive thru and was given the wrong item. No big deal just go in and exchange…well that’s when the problem began.Cook didn’t know I was standing there and I heard her threaten my food. Yes, threaten my food like she was gonna do something to it. This was food that I was purchasing for my grand babies. When I brought it to the attention of the manager she defended the cook and said she never said that!! I was shocked!! I know what I heard and further more the manager was working the window she might not of heard her but to call me a lier and say it was never said was so insulting and very frustrating. I will NEVER return to this location..ever!! I am a die hard Dunkin fan. Love my Dunkin and so very disappointed in this location and Management. A simply apology would have went a long way with me but to say it never was said just tells me that the management accepts this kind of behavior and doesn’t understand the severity of the situation. Do yourself a favor and pass on this location for your safety!!
Great place for a quick snack.
This "dense" girl asked me if I wanted my sandwich extra toasted. I responded "That's ok, isn't it already toasted?" She said, yes. I get my food it wasn't even toasted at all... ♀️ ♀️ ♀️Dumb folks, that's why I don't go to Dunkin!
I have been getting my breakfast and coffee from here occasionally for ~2 years now as I work nearby. I always place a mobile order for pickup. I used to visit more frequently, but between the rise in price and decrease in quality/service it just doesn't make sense. The offers on the app have become worthless, and quite often the items on the app are not available in the store - not that it bothers to tell you this. Regarding this particular store, it used to be decent. Only once in a while would there be an issue. Now the last 3-4 times I've gone they have forgotten an item in the order - it's right on the ticket! I make a mobile order so I can quickly stop in, pick it up and get to work. Having to check the bag and get someone's attention every time that something is missing just defeats the purpose. And then I have to contact customer support to get the money back, because if I didn't I'd be out $50 by now. It's a hassle that just isn't worth dealing with anymore.
In the nicest way possible, it's a chain coffee shop. It's fine, just like the other Dunkin' Donuts in the area. I've never had a bad experience here.
Love there cookie butter cold brew. It’s so good.